Help desk · FAQ

The Real ClausPlaybookyour questions, answered

I tried to put the answers right inside your Helper, but here's everything in one spot. Check here first. It's the fastest way to get back to planning! ♡

The 3 things to know

if you only read one part, read this

📱It lives on your device

Your plan saves only on the phone or computer you use. I can't see it, and I can't get it back if it's lost.

💌Back it up with one link

Tap Move or back up my plan, copy your plan link, and text it to yourself. Done.

📅Yours through Jan 31, 2027

Use it all season. Print your plan and gift tags before then so they're yours to keep.

Before you buy

What it is (and isn't)

Is this a PDF or a printable?

No. The Real Claus Playbook is a Christmas helper, an interactive planner that opens in your web browser on my website. You type in your plans and it does the adding up, the sorting, and the remembering. When you're done, you can print your plan or save it as a PDF.

Do I need an app, AI, or a subscription?

No AI, no subscription, and nothing to download. It works on its own. You just need a web browser.

Do I need a computer, or can I use my phone?

Use whatever you like best! It works on iPhone, Android, tablets, and computers. A computer is easiest because you can see everything at once, but a phone works great too. Just pick one device and finish where you start, because your plan saves only on the device and browser you use.

Do I need a printer?

Nope, not at all! Everything works right on your screen, and you can save your plan as a PDF to keep on your phone or computer. Printing your plan, gift tags, and white elephant numbers is completely optional.

Is this going to be more work?

It's the opposite. You answer a few yes/no questions and only the parts your family uses show up. Then you fill things in as December happens, and the Helper keeps the totals, the list, and the calendar for you.

Is it too late to start in December?

Not at all. Start whenever you start. It shows you what's left to buy, hide, and wrap, so a late start is when it helps the most.

Does it work if I'm not "Mom"?

Yes. Dads, grandparents, single parents, aunts and uncles. If you're the one keeping Christmas together, it's for you.

How long do I have access?

Through Jan 31, 2027. That covers the whole season to plan, shop, wrap, and print.

Why isn't this lifetime access?

The Real Claus Playbook runs on my website, so it's made for one Christmas season at a time. And I'm already working on next year! I'm taking everything I learn from this year's families (that's you!) to make next year's Helper even better, and you can bring your saved plan into it so you're not starting from scratch. Print your plan before your access ends on Jan 31, 2027 so it's yours to keep.

Will I need to buy it again next year?

Yes, each year gets a new edition. Before your access ends, save your backup, and next year's edition can load it to fill in the things that repeat, like your kids, your traditions, and your bins, so you're not starting from scratch. Watch your inbox. I'll email this year's families first when next year's opens.

Can I buy it as a gift?

Yes! The easiest way is a Grace Co. Shop gift card. They can pick up The Real Claus Playbook themselves, and it opens with their own email.

Can I get a refund?

Because this is a digital product, all sales are final.

Opening your Helper

Getting in after checkout

How do I open it after I buy?

Open your order confirmation email and tap Open my Real Claus Playbook. Log in with the same email you used at checkout. You'll get a quick code to sign in, and your Helper opens right there. Save that email or bookmark the page so you can always find it.

Can I put the Helper on my home screen?

Yes, and it saves you from digging for your order email every time! Open your Helper, then:

iPhone (Safari): tap the Share button (the square with the arrow), then Add to Home Screen, then Add.
Android (Chrome): tap ⋮ at the top right, then Add to Home screen.

Opened it from the icon and your plan isn't there? The icon can keep its own copy. Go back to Safari, tap Move or back up my plan, copy your plan code, then open the Helper from the icon and paste it in. Your plan saves on whichever one you use, so pick one and stick with it.

It says I don't have access. What do I do?

Make sure you're logged in with the email you used at checkout. If you checked out with a different email, log out and log back in with that one. Still stuck? Reply to your order confirmation email.

Saving + moving your plan

Please read this one!

Where is my plan saved? Can you see it?

Only on the device and browser you use. I can't see your plan, your kids' names, or your gift list, and I can't get it back if it's lost. That's why backups matter (see below).

Can my plan get erased?

Yes, so please read this one. iPhone and iPad (Safari) can erase saved website data if you don't open your Helper for about a week. Clearing your browser history or using a private window erases it too. Open your Helper often and keep a backup.

How do I back up my plan or move it to another device?

Tap the Move or back up my plan button on your home screen. It's one button for both. The easiest way is Copy my plan link: text or email it to yourself, then open it on the other device and your whole plan loads. That text or email is also your backup. You can also copy a plan code and keep it somewhere safe. Make a new backup any time you make big changes.

Back up or move your plan

Takes about a minute. Start on the device that has your plan.

Step 1: tap Move or back up my plan
1Tap Move or back up my plan.
Step 2: tap Copy my plan link
2Tap Copy my plan link.
Step 3: text or email the link to yourself
3Text or email it to yourself. Keep it, it's your backup!
Step 4: open the link on your other device and tap Load my plan
4On the other device, tap the link, then Load my plan.
Step 5: your whole plan is there
5That's it! Your whole plan is there. 🎉

swipe for all 5 steps →

Loading a plan replaces whatever was saved on that device. After you move, keep planning on the new device only.

Can my spouse or family use it too?

Plans don't sync between devices. You can send your plan link to someone so they can open a copy, but changes they make won't show up on yours. It works best with one person as the planner.

If the Helper gets updated, will I lose my plan?

No. The Helper updates on its own when improvements are made, and your saved answers stay put.

Using the Helper

Kids, secrets, calendars + budgets

What's the sample plan I see first?

Every answer in it is an example, so you can see where things go. Look around, then tap Start my own plan and make it yours.

Do I have to use every section?

No. In Checking It Twice you answer a few yes/no questions, like whether you do stockings or a gift exchange. Answer no and that section folds away.

Santa doesn't come to our house. Does it still work?

Yes. Answer no to Does Santa visit your house? and every Santa item hides, from Santa Mode to the night-before jobs.

What if my kids see my screen?

Tap Hide gifts from little eyes and every gift name blurs. Tap again when the coast is clear.

Does it keep track of my budget?

Yes. Set a budget for each person and the Helper adds up what you planned and what you spent as you check things off, so you know before you're over.

What's Take-Down Mode?

It's for after Christmas. Answer yes to Use take-down mode after Christmas? in Checking It Twice, pick your take-down day, and open Take-Down Mode on your phone while you pack. Each bin or bag gets its own card with a number, a color, what's inside, and where it lives. Add your Christmas books + games too, so you don't buy doubles. Then print bin labels, bag tags, and a list of every bin, so next year you know exactly which one to open.

Print your labels and list before your access ends on Jan 31, 2027 so they're yours to keep.

Can I put dates on my phone's calendar?

Yes. In the Holiday Calendar, tap Add to my phone calendar. Secret things like Santa moments and wrapping night stay out of it unless you choose to include them, so nobody spots them on a shared calendar.

Printing + extras

Keep it forever

Can I print my plan?

Yes, if you want to (you don't need a printer). In Print + Back Up, tap Printable plan to print or save a PDF with your December calendar, each person's list, your shopping list, and the rest of your plan.

Save your plan as a PDF

Your plan, gift tags, and other printables all save the same way.

In Print + Back Up, tap Printable plan
1In Print + Back Up, tap Printable plan (or any print button).
Tap Print or save as PDF
2Tap Print or save as PDF at the top.

Then, on your device:

iPhone or iPadOn the print screen, tap the Share button at the top (the square with the arrow), then Save to Files.
AndroidTap the printer name at the top, pick Save as PDF, then tap the round PDF button.
ComputerChange the printer (or "Destination") to Save as PDF, then Save. On a Mac, you can also use the PDF menu at the bottom left.

Want paper instead? Pick your printer and print. Cardstock is great for gift tags.

Can I print gift tags?

Yes. In Gift Tags, tap See + print my tags. Every name is already filled in, so you just print, cut, and stick.

What else can I print?

Only the extras you turn on: Nice List cards for teachers and helpers, advent number squares and activity tags, recipe cards, numbers for a white elephant hat, voting slips for gingerbread night, your Christmas card address list, and your bin labels and books + games list. Each one has its own print button right where you need it.

Still have a question?

Reply to your order confirmation email and I'll help you out.

Artwork © Grace Collective LLC. Personal use only.