Digital Products

All sales of digital products and memberships are final. Due to the nature of digital products, once a purchase is made the product is accessed. Therefore, we cannot offer refunds, exchanges, or cancellations. We firmly believe in the quality of our digital printables and memberships, and we strive to provide excellent customer satisfaction. However, since our products are intangible and delivered digitally, they cannot be returned.

Please Note: Digital files may print with slight color variations based on your computer monitor, printer quality, and paper type.

If you have any questions or concerns about a specific product or membership, please don't hesitate to contact us. We are committed to assisting you and ensuring that you have a positive experience with our products and services.

Physical Products

Due to our limited and exclusive launches, ALL SALES ARE FINAL. Size details and garment care are shown in the photos of every listing prior to purchase. Additionally, returns are not accepted for custom and digital items due to the nature of the product.

Alternatively, if there was an issue with your order due to mishandling during shipping or if you were accidentally shipped the wrong item, please contact us by emailing hello@gracecollectiveshop.com. Please note that you will be asked to provide pictures of the items received.

Incorrect Orders

Oh my gosh! We are so sorry! You can guarantee that I am just as upset as you are! Rest easy, because we promise to make it right for you as soon as humanly possible! We try our best to make sure items arrive correctly and safely, but sometimes mistakes happen in packaging. What can I say? We're human.

Please contact us at hello@gracecollectiveshop.com so that we can discuss what to do next.

Defective Items

To begin the replacement process on damaged/defective items, shoot us an email within 3 days of receiving your order at hello@gracecollectiveshop.com with your order number as the subject. Attach some quick phone photos of the damage (for our own quality control efforts) and your best description of the damage and if the box/packaging materials were damaged. (If the box was damaged, this would be especially helpful to have a photo and/or description of as well, so that we can address it with the shipper).

We'll get back to you as soon as we're able with next steps and information and how we'll proceed. 

Grace Collective, LLC. reserves the right to refuse your damage report pending the photos received.

Other Tidbits

If an item is returned to us by default due to postal attempt and nondelivery, the buyer is responsible for contacting me regarding the order in question and pay shipping again for redelivery. No refunds will be made as all sales are final upon initial purchase.